Well, this happens quite often. It's not just with Satena, but with several airlines around the world, there's always someone who has a problem with their baggage. Don't worry, because if this happens to you, you'll have to submit all the information about your claim through the Satena website in the customer service module. You can also submit a request through the company's official email or contact them directly by cell phone. 

Did you buy your ticket online? It's not uncommon for people to have doubts about whether their ticket was purchased correctly or successfully. If you have any questions, don't worry, because after purchasing your tickets, Satena will send you an email with the purchase details. 

If you plan to travel while pregnant, you should know that if you are more than 30 weeks or 7 months pregnant, you must present a medical certificate from the health center or the airport doctor. If your pregnancy is less than 30 weeks in those 7 months, you will only need to fill out the airline's disclaimer.